International Business Machines Corporation
Alerting service provider of failed network connectivity by IoT-enabled modem

Abstract:

Alerting a service provider of failed network connectivity includes determining, by a modem device, a loss of connectivity of the modem device with a network. The modem device sends a first notification of the loss of connectivity to a service provider using a first communication. A second notification of a type of the loss of connectivity and a resolution time for the loss of connectivity is received using a second communication. The second communication includes an out-of-band communication. The second communication is sent by the service provider and received by a first device associated with a user.