International Business Machines Corporation
Management of concepts and intents in conversational systems

Abstract:

A method of providing examples to a computerized conversation agent includes associating one or more triplets of two concepts and a relationship therebetween with an intent related to a query. The triplet is embedded in a knowledge graph and the concepts in the knowledge graph are mapped to the intent. A call log is scanned for examples of the intent based on the concepts in the knowledge graph and the examples are mapped to the intent.