International Business Machines Corporation
Identifying diagnosis commands from comments in an issue tracking system

Abstract:

Provided are techniques for identifying diagnosis commands from comments in an issue tracking system. A new issue ticket describing an issue for a test that failed and that has a test case identifier is received. A past issue ticket for the test that has the test case identifier is identified, where the past issue ticket identifies a set of issue ticket comments. A concluding owning team change event is identified in the set of issue ticket comments. A comment with a diagnosis command that triggered the concluding owning team change event is identified in the set of issue ticket comments. A suggestion of the diagnosis command is provided by highlighting the concluding owning team change event and the comment. The new issue ticket is assigned to an owning team of the concluding owning team change event.