International Business Machines Corporation
Artificial intelligence voice response system having variable modes for interaction with user

Abstract:

The present disclosure includes customizing responses by an Artificial Intelligence (AI) system using a response mode for interaction with a user. A question or command is received at an AI system from an associated AI device which receives the question or command from an initiating user of a plurality of users in a vicinity of the AI device. A preference of an interaction mode for the initiating user is determined, and the preferred interaction mode is determined using a knowledge corpus. An answer to the question or command using the AI system is generated. Using the AI device, a communication to the initiating user which includes the answer is initiated, via a communication mode based on the interaction mode preference of the initiating user.