International Business Machines Corporation
Generating a chatbot from an FAQ

Abstract:

A chatbot answer database can be generated from a question and answer document. A question/answer processor can receive a document that includes questions and answers. A set of entities can be determined from the answers in the document. A set of triplets can be constructed from the answers, and stored in a chatbot database. For each answer, the question/answer processor can determine text for slots of the triplet based on the entities extracted from the answer. The triplet can be stored as a tree structure in a database of tree structures associated with the document. A chatbot can receive questions, and provide answers based on the database of tree structures associated with the document.