International Business Machines Corporation
Natural Language Enrichment Using Action Explanations

Abstract:

Embodiments are provided that related to a computer system, a computer program product, and a computer-implemented method for improving performance of a dialog system employing an automated virtual dialog agent. Embodiments involve utilizing an automated virtual agent to receive a natural language request and generate a corresponding response, automatically identifying and resolving a corresponding knowledge gap between the request and response, and refined the automated virtual agent with the resolved knowledge gap.