International Business Machines Corporation
Cognitive and contextual queue management

Abstract:

A queue management method, system, and non-transitory computer readable medium, include managing a queue by modeling a plurality of users in the queue as a non-Newtonian fluid and by modeling the plurality of users as a suspension of particles in the non-Newtonian fluid based on an analysis of cognitive data of each of the plurality of users, a wearable's signals for each user of the plurality of users, and a most likely direction of a movement of each user of the plurality of users to estimate a viscosity of the plurality of users in the non-Newtonian fluid.