International Business Machines Corporation
DYNAMIC CUSTOMER RE-ENGAGEMENT MECHANISM

Abstract:

A method comprising receiving data about the items contained within the shopping carts of at least one customer waiting in a checkout line and calculating a checkout wait time for the checkout line. Identifying a second customer approaching the checkout line and determining an abandonment threshold value for the second customer. Comparing the checkout wait time to the abandonment threshold value, and when the checkout wait time is greater than or equal to the abandonment threshold value, transmitting a re-engagement coupon to the second customer.