International Business Machines Corporation
DETERMINING USER COMPLAINTS FROM UNSTRUCTURED TEXT

Abstract:

A method, computer system, and a computer program product for complaint identification is provided. The present invention may include processing one or more sentences of a received communication. The present invention may include determining that at least one phrase of the processed sentence has a negative status. The present invention may include contextualizing the at least one phrase of the processed sentence. The present invention may include identifying a complaint within the at least one phrase of the processed sentence.