International Business Machines Corporation
PRODUCT RECOMMENDATION BASED ON MACHINE LEARNING

Abstract:

An approach for a chatbot to lead a conversation with a customer by autonomously generating a series of questions to derive a recommended product or service is disclosed. The approach includes the chatbot parsing through the website it is deployed on to gather the information it needs to generate relevant questions and provide customers a personalized recommendation in a tree-like diagram, which enables the chatbot to autonomously contrast the products and lead the user throughout the discussion. The customer's needs will be determined by the questions generated for and answered by the potential customer. These identified needs determined by the chatbot's generated questions and responses will be mapped to the recommended solution.