International Business Machines Corporation
RUNBOOK DEPLOYMENT BASED ON CONFIDENCE EVALUATION

Abstract:

Runbook deployment based on confidence evaluation. Obtaining a runbook based on commands, where the commands relate to resolving an incident and determining an aggregated skill level of operators for the runbook based on historical resolutions of incidents by the operators. A confidence measure of the runbook is determined according to the aggregated skill level for the runbook. Deployment of the runbook is performed in accordance with the confidence measure.