International Business Machines Corporation
Conversational system management

Abstract:

Embodiments of the present invention relate to computer-implemented methods, systems, and computer program products for managing a conversational system. In one embodiment, a computer-implemented method comprises: obtaining, by a device operatively coupled to one or more processors, a first message sequence comprising messages involved in a conversation between a user and a conversation server; obtaining, by the device, a conversation graph indicating an association relationship between messages involved in a conversation; and in response to determining that the first message sequence is not matched in the conversation graph, updating, by the device, the conversation graph with a second message sequence, the second message sequence being generated based on a knowledge library including expert knowledge that is associated with a topic of the conversation.