International Business Machines Corporation
Adapting conversation flow based on cognitive interaction

Abstract:

Conversation flow is adapted based on user interactions in a cognitive interaction between a user and a machine carried out at a gateway to a cognitive interaction service. A series of cognitive interactions are received during a conversation flow. A determination is made that a pattern of user cognitive interactions meets a defined pattern and that a plurality of machine responses meets a defined threshold of a maximum repetition of responses to the defined pattern. An indication is provided to the cognitive interaction service to adapt a type of subsequent response according to a defined action for the defined pattern.