International Business Machines Corporation
Enhanced action fulfillment using classification valency

Abstract:

A method, system and computer program product for providing enhanced action fulfillment using classification valency. At least a first message from a user in a channel is analyzed, the first message containing first data of a first data type, and a classification of the first message is inferred based on the first data's content. At least a second message from the user in the channel is analyzed, the second message containing second data of a second data type different from the first data type, and a classification model of the second message is derived based on the second data's content. The classification of the first message and the classification model of the second message are used to determine whether an additional inference is available based on the classification valency. The additional inference is incorporated to determine the enhanced action fulfillment, and the enhanced action is presented to the user for fulfillment.