International Business Machines Corporation
Methods and systems for ensuring quality of unstructured user input content

Abstract:

Embodiments for managing natural language user input are provided. Natural language input is received from a user utilizing a computing node. The natural language input is analyzed. The analyzing of the natural language input includes attempting to identify at least one of an intent associated with the natural language input, an entity associated with the natural language input, and context data associated with the natural language input. The natural language input is evaluated against a pre-trained model based on the analyzing of the natural language input. A quality score for the natural language input is calculated based on the evaluating of the natural language input. An action is caused to be performed utilizing the computing node based on the calculated quality score.