International Business Machines Corporation
Voice response delivery with acceptable interference and attention

Abstract:

A computer-implemented method comprises receiving an audio user request, converting the request into a digitized request using natural language processing. A determination is made, based on a measured user attentiveness level, of a suitability of responding to the user request. Responsive to a determination that the suitability of responding is above a predetermined threshold value, the method comprises providing a response to the user request.