International Business Machines Corporation
Automated personalized customer service utilizing lighting

Abstract:

Systems and methods for automated personalized customer service are disclosed. In embodiments, a method comprises: determining, by a computing device, at least one object from a plurality of objects within a venue matches a search query received from a user; assigning to the user, by the computing device, a select lighting type from a plurality of available lighting types, wherein the select lighting type is not available for the computing device to assign to other users while assigned to the user; providing, by the computing device, a notification to the user regarding the select lighting type; selecting, by the computing device, a target lighting device from a plurality of lighting devices within the venue, the target lighting device being associated with the at least one object; initiating, by the computing device, a first illumination event of the target lighting device based on the select lighting type.