International Business Machines Corporation
BACKGROUND CONVERSATION ANALYSIS FOR PROVIDING A REAL-TIME FEEDBACK

Abstract:

A computing device that receives a real-time chat discourse. The computing device analyses the real-time chat discourse by consecutively applying a topic analysis technique, a corpus linguistics technique and a cosine similarity technique. The computing device derives a discourse decision forking component (DDFC) based on comparing the analyzed real-time chat discourse to a similarity threshold value and determines one or more discourse forks using the DDFC.