International Business Machines Corporation
CONTEXTUALLY-AWARE PERSONALIZED CHATBOT

Abstract:

Provided are embodiments of the present invention are directed to a computer-implemented method, computer-program product, and a system for implementing a contextually-aware chatbot. Embodiments can include receiving a communication between a user and an interacting party, identifying the user of the communication by a user identifier and the interacting party of the communication by an interacting party identifier, and receiving presence information of the user during the communication. Embodiments can also include obtaining a user profile using the user identifier and the interacting party identifier based on the presence information and executing an action on behalf of the user based on the user profile when the presence information indicates the user is away from a user device used for the communication.