International Business Machines Corporation
REDUCING COMPUTATIONAL OVERHEAD INVOLVED WITH PROCESSING RECEIVED SERVICE REQUESTS

Abstract:

A computer-implemented method, according to one approach, is for reducing the computational overhead involved with processing received service requests. The computer-implemented method includes: collecting datasets, each dataset including: a previously submitted service request, and a team that satisfied the respective previously submitted service request. Features are also extracted from the datasets, and a model is trained using the features that are extracted from the datasets. Moreover, a newly submitted service request is received, and features are extracted from the newly submitted service request. A dataset that most closely matches the newly submitted service request is further determined by applying the model to the features extracted from the newly submitted service request.