International Business Machines Corporation
Personalized behavior-driven dynamic risk management with constrained service capacity

Abstract:

A method is provided for personalized behavioral-driven event management. The method includes determining, by a processor, derivative behaviors from user behavioral data for one or more users. The derivative behaviors include intent driven behavioral data and habitual behavioral data. The method further includes deriving, by the processor, one or more behavioral triggers that differentiate the intent driven behavioral data from the habitual behavioral data. The method also includes generating, by the processor, a risk prediction based on a predictive risk assessment model that uses the intent driven behavioral data differentiated from the habitual behavioral data by the one or more behavioral triggers to enhance a predictive power of the user behavioral data. The method additionally includes enabling, by the processor, risk intervention for at least one of the one or more users by directly targeting the behavioral triggers, responsive to the risk prediction.