International Business Machines Corporation
DE-ESCALATING SITUATIONS

Abstract:

An interaction involving two or more users is identified based on at least one biometric value of a biometric attribute of one user of the two or more users exceeding a threshold value of the biometric attribute. A determination is made that the identified interaction is a stressful interaction for the one user. At least one de-escalation recommendation meant to reduce the intensity of the determined stressful interaction is transmitted to the one user.