International Business Machines Corporation
System and method to create global conversation thread across communication channels

Abstract:

A system for generating a global conversation thread includes a processor that receives data associated with a plurality of individual conversations between one or more users using one or more user devices and models individual conversation threads based on the data. The processor also extracts features from the modeled conversation threads, and links the conversations based on the extracted features to create a global conversation thread. The individual conversations occur on different platforms and the global conversation thread includes content from the different platforms.