International Business Machines Corporation
Chat management to address queries

Abstract:

Aspects of the present disclosure relate to chat management to address queries. A query can be received. A determination can be made whether the query has already been answered by comparing the query to text within a chat database. In response to determining that the query has not been answered, a set of prospective experts can be identified. Each of the prospective experts of the set of prospective experts can be ranked based on at least one factor. The query can be transmitted to a first ranked expert. An answer to the query can then be received from the first ranked expert.