International Business Machines Corporation
GROUP PERSONA BASED MACHINE REPLENISHMENT PREDICTION

Abstract:

A computer implemented method, computer program product, and computer system technique for optimizing automated teller machine (ATM) replenishment schedules to prevent an ATM from having insufficient product and also to prevent the inefficient use of product. The technique involves retrieving unstructured data from the users of the ATM. Then the technique analyzes the unstructured data using a natural language processing (NLP) model. The technique then inputs the results of the natural language processing deep neural network (DNN) trained with structured data. The result of the NLP and DNN analysis is a user persona. The user persona is used to generate the optimized ATM replenishment schedule.