International Business Machines Corporation
PROBLEM RECORD MANAGEMENT USING EXPERTISE SCORE VECTOR

Abstract:

Techniques for problem record management using an expertise score vector for software component management are described herein. An aspect includes receiving a problem record associated with a first work item of a software component, the first work item being associated with a first developer. Another aspect includes creating a second work item corresponding to the problem record. Another aspect includes assigning the second work item to a second developer. Another aspect includes determining that computer code from the second developer resolves the problem record. Another aspect includes, based on determining that the problem record is resolved, increasing an expertise score of the second developer.