International Business Machines Corporation
Searching Conversation Logs of a Virtual Agent Dialog System for Contrastive Temporal Patterns

Abstract:

Embodiments are provided that relate to a computer system, a computer program product, and a machine-implemented method for improving performance of a dialog system employing an automated virtual dialog agent. Embodiments involve clustering traces of dialog conversation logs into sets, and search the traces for one or more contrastive temporal patterns between the sets.