International Business Machines Corporation
IOT BASED QUALITY CHECK AND REFUND AMOUNT COMPUTATION

Abstract:

Aspects of the present invention disclose a method for computing a refund amount for an item return request based on a real-time quality check using internet of things (IoT) data. The method includes one or more processors detecting a return request of an item. The method further includes retrieving media associated with the item of the return request from one or more IoT enabled devices. The method further includes determining a context of the return request from the retrieved media, wherein the context includes one or more topics of a user interaction. The method further includes determining a state of the item based on the retrieved media, wherein the state of the item indicates a condition of the item. The method further includes determining whether the return request is valid based at least in part on the determined context and the determined state of the item.