International Business Machines Corporation
DETERMINING ENGAGEMENT LEVEL OF AN INDIVIDUAL DURING COMMUNICATION

Abstract:

A plurality of instances of a patient's health condition are received as patient health information from a plurality of sources. Ground-truth health conditions of the patient are generated based on the patient health information and expert review of the patient's level of engagement for each instance of provider assessment. A regression model predicting a probability of patient engagement level with a provider is generated, based on the instances of patient condition assessment and the engagement level expert review associated with each instance. A current set of patient information and natural language processing results of a dialog between the patient and a provider performing a condition assessment of the patient, are received. The current patient information and the dialog are applied to the regression model, determining a probability of patient engagement level. An indicator of the patient engagement level is sent to the provider's computing device.