International Business Machines Corporation
Intelligent electronic communications across heterogeneous communication channels

Abstract:

A computer-implemented method includes receiving, at a gateway, a message for a recipient, responsive to the message being sent to the recipient at a first address. One or more rules are evaluated to select a preferred communication channel of the recipient, from among two or more communication channels. A channel-specific address of the recipient on the preferred communication channel is determined, where the channel-specific address differs from the first address. The message is directed, by the gateway, to the channel-specific address of the recipient to deliver the message to the recipient through the preferred communication channel.