International Business Machines Corporation
Reducing negative effects of service waiting time in humanmachine interaction to improve the user experience

Abstract:

A query including a question from a user is received by a device. It is determined that the question and an associated answer is not found in a local cache of the device. At least one category for the question is determined. At least one cloud service for answering the question is determined. The at least one cloud service is in communication with the device via a network. A request including the question is sent to the at least one cloud service. Selecting a behavior is selected based upon the at least one category. The behavior includes a feedback to the user to reduce a perceived waiting time by the user. The behavior is executed.