Intercorp Financial Services Inc.
Q2 2023 Earnings Call Transcript

Published: 10 Aug 2023

[Operator:]

Good morning and welcome to Intercorp Financial Services' Second Quarter 2023 Conference Call. [Operator Instructions]. Please be advised that today's conference is being recorded. It is now my pleasure to turn the call over to Natalia Nirenberg of InspIR Group. You may begin.

[Natalia Nirenberg:]

Intercorp Financial Services will discuss its second quarter 2023 earnings. We are very pleased to have with us Mr. Luis Felipe Castellanos, Chief Executive Officer, Intercorp Financial Services, Ms. Michela Casassa, Chief Financial Officer Intercorp Financial Services, Mr. Gonzalo Basadre, Chief Executive Officer, Interseguro, Mr. Bruno Ferreccio, Chief Executive Officer, Inteligo, and Mr. Carlos Tori, Executive Vice President and Payments at Intercorp Financial Services. They will be discussing the results that were distributed by the company yesterday. There is also a webcast video presentation to accompany the discussion during this call. If you didn't receive a copy of the presentation or the earnings report, they are now available on the company's website ifs.com.pe to download a copy. Otherwise, for any reason if you need any assistance today, please call InspIR Group in New York at 646-940-8843. I would like to remind you that today's call is for investors and analysts only therefore questions from the media will not be taken. Please be advised that forward-looking statements may be made during this conference call. These do not account for future economic circumstances, industry conditions the company's future performance or financial results. As such statements made are based on several assumptions on factors that will change causing actual results to materially differ from the current expectations. For a complete note on forward-looking statements, please refer to the earnings presentation and the report issued yesterday. It's now my pleasure to turn the call over to Mr. Luis Felipe Castellanos, Chief Executive Officer of Intercorp Financial Services for his opening remarks. Mr. Castellanos, please go ahead.

[Luis Felipe Castellanos:]

Okay, thank you. Good morning, everyone, and welcome to our second quarter 2023 earnings call. Thank you all very much for attending our call today. I will start as always, by assessing the macro situation in Peru. We expect a mild improvement in some of the key indicators for the second half of the year. But we continue to operate on a challenging environment. As you know, the country got off on the wrong foot with social unrest and inclement weather in early 2023. Peru, had a first half of the year with negative GDP growth. This has taken a toll in the numbers for the full year. And now GDP growth expectations have trimmed down to between 1% and 2% range. In the meantime, inflation has moderated and hopefully began its journey towards the Central Bank target. The currency, Nuevo Sol have recovered some of its value. And that has helped alleviate pressure on prices. Interest rates in Peru have probably peaked and at some point in the second half of the year, we will expect that the Central Bank to start lowering them again. The potential impact of El Nino phenomenon for later in the year or early 2024 is still uncertain. So as you know -- as you've heard, it's a challenging environment. Moving through our business IFS continues to grow in terms of number of customers and expanding market shares across key business lines. This has fostered a 15% revenue increase this quarter, and 47% earnings growth compared to the same quarter of last year when market conditions impacted investment results in our wealth management business. But with only 5% year-over-year growth in expenses below inflation, it has led IFS to register a sound efficiency level of 35% in the quarter. At Interbank, we have the same growth at gross revenue lines despite the moderation in banking activity. NIM has expanded further to 5.6%. However, provisions continue to increase in retail banking as we are digesting the impact in the Peruvian consumer of slower economic growth, high inflation and especially the effect of the social and weather dislocations previously mentioned. We expect growth moderation of our consumer book in the second half of the year to continue. At Interseguro, we see good investment returns with a well-hedged and predominantly fixed income portfolio. The company remains market leader in the annuity business, while [cheering] to higher growth segments such as individual life and retail insurance which have importantly increased the contribution to total premiums in the last year. Inteligo has managed to grow AUM in dollar terms and shows resilience as investment results starts to normalize. Finally, we continue to strengthen our payments ecosystem with Izipay, which represents a growing and profitable operation for us that has started to provide new income streams to our business through better customer engagement, larger float, increased fees and net interest income. Going back to what I first mentioned, the macro backdrop has temporarily put pressure on risk profile and profitability at IFS, and we have adjusted our guidance for cost of risk and ROE accordingly, as Michela will explain in detail further on. On the first topic, confidently, loan loss allowances provide strong coverage. And on the profitability outlook, we're confident that once we move towards the next credit cycle, we will be on track to achieve our midterm target of around 18% sustainable ROE. As such, we remain optimistic about Peru and about IFS outlook going forward and continue to build on our key strategic priorities, which are growth, digital and focus in key businesses. Now let me pass it on to Michela for further explanation of our figures in the quarter.

[Michela Casassa:]

Thank you, Felipe. Good morning, and welcome, everyone, again. Today, I will review 4 sections of our earnings presentation, starting with an introduction to our results on Slides 2 to 4. On Slide 2, the macro outlook is slightly improving, as shown by the decrease in inflation of the last quarter and the stabilization of the sole's rates, together with a relatively stable exchange rate, as Felipe mentioned. The new estimate of the Central Bank for reaching the inflation target of 3% in the first quarter 2024. Still, economic growth represents a challenge as evidenced by the negative trend registered in the last month considered to be the worst semester in a long time and the new expectation of GDP for year-end is below 2%. On Slide 3, financial performance at IFS continues to post growth with ROE impacted by high cost of risk of consumer finance and soft investment results. 6 key messages in this slide. There has been a moderation in year-over-year loan growth from 15% in the first quarter to less than 12% this quarter with a stronger moderation in commercial banking loans. Good top-line year-over-year growth continues at 15% this quarter, and NIM continues to increase, but with a lower pace, reaching 5.6% at Interbank. There has been a further increase in cost of risk coming from consumer lending, pushing the bank cost of risk in the quarter to 3.6% and the weaker cost of risk to 6%. The high risk of the consumer portfolio is a result of sustained and consistent high inflation as seen in many other countries and negative GDP growth in the first semester of this year in the Peruvian economy and the social and climate disruptions of the first quarter. We have seen a deterioration in the consumer payment behavior during the last quarter. Nonetheless, coverage ratios remains healthy. We continue to see good efficiency levels both at IFS and at the bank level as we are strictly monitoring and managing costs, especially at the bank, which has reached a cost-income ratio of 37% in the quarter, a strong improvement versus last year, mainly due to the good operating leverage. IFS ROE of 14.3% this quarter has been impacted by cost of risk at Interbank and soft investment results are incredible. Finally, we continue to register some capital levels with core equity Tier 1 ratio up 30 basis points in the quarter, reaching 11.4% and total capital ratio at 15.2%. On Slide 4, we continue to build on our 3 key strategic priorities, which are

[Operator:]

Thank you. [Operator Instructions]. The first audio question comes from Ernesto Gabilondo with Bank of America.

[Ernesto Gabilondo:]

My first question will be on Peru's outlook. Can you provide us like an update on what could be the impact on El Nino. I don't know if you have been looking to whether institutions to understand what could be the expectation. I don't know if it could be between low to moderate. And also at the end, the floods in Peru tend to materialize early next year. So wanted to double check that with you. And then we have seen some demonstrations that took place in the country a couple of weeks ago. They wanted to remove the president and to go for early elections. I believe, at the end, didn't have a material impact. But are you hearing the possibility of new demonstrations. So again, any color on El Nino and the potential outlook will be appreciated. Then on my second question is on your ROE guidance. So you are lowering it for this year, and you are maintaining it medium-term at 18%. But I would like to understand when do you expect to reach the 14%. Do you think it could be achievable next year? And what could be the drivers behind it? Would it be a normalization of the cost to risk and probably a more normalized coverage ratio? Or what are your expectations on that?

[Luis Felipe Castellanos:]

Okay Ernesto, thanks very much for your questions. Let's see, on El Nino, obviously, we are following it very closely. Unfortunately, it's not here yet. You would -- I would say, based on what we've been reading, the people we've been meeting, the think tanks and the agencies that follow these phenomenon would say there's a 50-50 chance probabilities of being strong or extreme El Nino are not that high. It's probably going to be a 50% probability of it being low to moderate El Nino. But again, every week, we get new information. Some of them collide with each other, some, let's say, we see the U.S. agencies, probably they see more probabilities, and in the next week, we get something from the Australian agency and there's less likelihood. So it's pretty unclear. The fact is that temperatures, well, in the country and in the region are higher than expected. So we are preparing to have something. That's another one of the reasons why we are moderating our growth, just to -- because [indiscernible] growth into France, probably Michela will elaborate later, but for a while in some segments, higher risk segments, where we are moderating growth, but also we're starting to prepare in some regional [indiscernible] work that are usually get affected by El Nino. If something happens, it's unlikely that it will happen by the end of the year, which is not discarded, but that's not the #1 scenario. It's probably, as you mentioned, going to happen in terms of heavy rains and floods if they come early next year, more likely late January or February, which is the usual of it. So again, there's not lots of update there we're -- I mean, like you are probably -- everybody following the news, not very complete things yet, just as prepared similar to what the government is doing. The government is putting lots of funds in order to reinforce certain of the infrastructure to make sure that, that phenomenon is not as bad as we've seen. But again, we have to play the year once we get new information. In terms of the social unrest and political turmoil that we saw at the beginning of the year, that has come down significantly. There has been some announcement of continued people trying to do things that were not very successful. Those happened in July, specifically the 19th of July. At the end, I think the report was about 20,000 to 25,000 people actually going through those demonstrations. So it has not had an impact. We -- personally, I think that the level of these things has come down significantly. I do not expect them to pick up. However, again, it's going to be news-dependent. If something comes around the government that makes some people push again something could happen. But our scenario is that that's very low probability so far. So I think that's water under the bridge with the news that we have right now in front of us. And hopefully, that will continue to be the case. And then in the ROE, cost of risk front, just briefly. Again, we haven't worked in detail in the numbers for next year. There's lots of things moving around. Obviously, we will come back to you and the market when we have more clarity. What we're seeing in terms of increased cost of risk has to do with two things, as Michela mentioned. First, slower economy, that's a fact, high inflation impacting for so many months, the consumer that's also a fact. And so [indiscernible] change there, probably the impact that we had in the first semester because of these dislocations of the social unrest and the Yaku phenomenon will not repeat. Let's see what happens with El Nino. So that's what kind of what we see an external factor that affected our already slow-growing economy. So it's going to be probably negative growth or -- sorry, moderate growth, not negative, but starting this quarter and hopefully for next year, mediocre growth of around 1% to 2%, hopefully picking up at some point of next year, but it's not going -- the basic [start] is not to continue going negatively. And hopefully, next year will be also the same. Inflation should start to come down, that should put some relief. So -- again, I don't want to project next year, but there are many macro conditions that should turn to the positive. Let's see how they go, but not negative growth and lower inflation should have positive headwinds for our operations. Again, as we mentioned, midterm, we are very confident that the 18% is achievable given the nature of our businesses, the stage where they are, the investments that we're doing, the efficiency that we're running, the higher cost of risk of this quarter, it's not only explained by the slow growth and inflation. It has an important factor coming from the first quarter dislocations that were mentioned. That should pass and hopefully, let's say, I'm not trying to project, but certainly, for the last quarter of this year, that should be also water under the bridge in terms of those impacts that happened in the first quarter, very, very our [indiscernible] captured partially because we closed very soon the quarter due to the events in the first Q. It has captured a significant portion. This quarter probably there's something that for the next quarter, but we expect normalization for the latter part of the year and hopefully, next year, we'll see probably not as good as pre-COVID levels, but obviously not as much as we've seen in the first semester of this year.

[Operator:]

The next question comes from Juan Recalde with Scotiabank.

[Juan Recalde:]

So the economic growth expectations have weakened and cost of risk has been higher than anticipated. However, we are still seeing the consumer loan book expanding almost 4% quarter-on-quarter. So can you talk about how you are balancing the cost of risk with growth in the consumer portfolio? And what type of products and clients are driving the growth in the consumer portfolio?

[Luis Felipe Castellanos:]

Sure. Thank you very much. Well, as you know, we are -- like our portfolio is very geared towards consumer that's not a surprise. So we're not afraid -- or we are familiar with the credit cycle. We know this happens -- that's the credit cycle is as is. As mentioned, it's been exacerbated by certain external factors, but our group reflects our strategy and we're leaders in consumer. We want to continue being [indiscernible] to consumer, and we're building all our strategic pillars to make sure that is sustainable. Obviously, we have to be very tactical depending on the situations. So what we're doing is we continue to grow, we're gearing towards lower risk segments, presents some challenges of growth and value proposition has to come there. To put the brakes in growth, it's not something automatic. You have the credit, your credit card customers, they have their lines. They use them in certain tough situations and we have to be there for them. Obviously, we have to be very responsible in terms of what we do. But part of the growth is our customers -- existing customers using the lines they already had. Consumer -- the [regular] cash consumer loans is easier to put the brakes on. So that's what we've seen -- like we've seen the collateral structure of our portfolio still growing during the second half. The -- it has already started to decelerate, probably will continue because, again, we've been able to do management of the portfolio we have, and we are gearing towards lower risk segments. We are also boosting our payroll deductible loans efforts. That will probably have a toll in terms of risk reward profitability. But again, it's part of what we've been doing for the last 25 years. We've gone through these cycles. And what is good is that the drivers of the engagement and relationship with customers remain healthy. It's just a matter of helping them, go through this tough situation, and we're ready to do that, moderating our risk appetite in the quarters to come.

[Operator:]

[Operator Instructions]. The next question comes from Alonso Aramburú with BTG.

[Alonso Aramburú:]

I have three questions. The first one is on your holding expenses, which were a little bit larger than usual. Can you just comment as to what exactly happened there? Second, also, when it comes to Inteligo, which -- it reported better numbers, but it continues to show some mark-to-market losses. Can you just comment as to what exactly is being marked down -- I mean that has been already fully marked down, so we can see better numbers in the next couple of quarters. And finally, regarding your margins, which have continued to move higher, which is good news. But now as the rate cycle likely continues -- rates continue to -- or will start to decline in a couple of months or so, can you expect a similar sensitivity on the way down? Or do you think your margins can be more resilient as rates decline.

[Luis Felipe Castellanos:]

Okay. Let me -- thank you, Alonso. On the holding expenses, yes, it's been a particular month. Basically, that structure is very simple. Basically, we don't have like lots of overhead expenses. There're only like regular. So it -- the -- what is impacting is a small portfolio that we have there. As you remember, I've talked to you about this many times in the past, part of our strategy is not to just like invest directly, let's say, in local fintechs or related companies, we do have a small portfolio in the -- at the Holdco level. We have deployed funds. It's not that big. It's only like the investment with them there, among 5 or 6 different names is no more than $30 million out of a total asset base of $34.5 million. It is small. However, what has happened in the last quarter is some of those investments, which are payment companies or credit-related fintechs in the U.S. mainly have also a valuation -- actualization. So basically, that is our portfolio, of capital deployed of $25 million at some point during early last year because that the valuations don't come frequently, that went up, and we marked it up at that moment with all what happened late last year and early this year when the new valuations came in, they're reflecting the actual value of tech companies and the fintech company. So that basically gave us a hit of around PEN 30 plus million. So that's basically the impact there. All the valuations are still above the capital deployment. However, it had gone up because of the frenziness of what we saw in terms of intake valuations, and it went down because of the frenziness that we saw on fintech valuations on the last part. And so -- again, $25 million -- sorry, $28 million deployed about 5 to 6x that went up at some point in the last 2 years and went down this quarter, reflecting market conditions. So basically, as I said, we hope that will not repeat in the future. And if you [indiscernible] that because something happens, we will report it as well as we have done in the past. In terms of Inteligo, let me pass it on to Bruno so he can give us a better view in terms of what's going on there, and then I'll come back with the margin question with Michela [indiscernible].

[Bruno Ferreccio:]

Yes. So in terms of Inteligo's portfolio, there's one effect that is similar or the same as Mr. Felipe just mentioned, we have a portion of the portfolio that is invested in some funds, private equity funds and the effects that we've seen this year, which we would expect to be completely marked are, in some sense, due to some of the effects that were felt last year. Now the majority of the portfolio is mark-to-market. And so on the fixed income and equity side, it's, I would say, very hard to predict whether this is going to move a lot up or down. It depends on the market because, again, it's mark-to-market, and so it would be largely dependent on what the market prices are going to do. The fixed income portfolio is -- has been rebalanced. There is a good portion now that is going through equity as opposed to P&L. But then the equity portion -- so the stocks that we hold in portfolio are going to fluctuate as market valuations go for the rest of the year. So hard to say how much more, but we have seen -- like we've been saying, we've seen much better performance this year, and we would expect that to be much more stable going forward for us in the portfolio.

[Luis Felipe Castellanos:]

Yes. Thank you, Bruno. And Alonso, I forgot to say something actually because the portfolio we have in the -- at the Holdco model created these expenses. It's not just investments different to what we do in the insurance company or the [indiscernible] company. These are fintechs where we get access to know-how, we get access to observer rights in their boards. We get access to their management to learn what they're doing in terms of credit underwriting, in terms of the building of their payment solution. So it's very strategic for us to have them. Again, it's the way we're learning. Instead of building something local in Peru, which we believe the market is very limited, and we have our own, like digital solutions coming from the bank, we do those investments again in the order of PEN 5 million each, but we do them only if we get access to a special know-how that we feel we can then transfer in order to put to work into our strategic deployment of our initiatives, okay? So that's the rationale behind those investments there. And then your last question was in terms of margins. Let me pass it on to Michela, so she can [Indiscernible].

[Michela Casassa:]

In terms of rates, I'd like to go a little bit on the different lines because I mean, it's not evident yet what is going to be the net impact of [indiscernible]. Did you see what has happened in context where rates have been increasing both in soles and in dollars at a very high pace? We saw a very big increase in yield on loans. And then we have also seen that in terms of cost of funds. So if you see like the last 18 months, cost of funds has catch up yield on loans, and that is why NIM has continued to be increased by this quarter only 10 basis points. So going forward, we have different trends actually for soles and in dollars because at some point, before year-end, which start to see soles rates decreasing, which should have some positive impacts in terms of our cost of funding, especially the short-term and overnight institutional deposits, which are still an important part of funding. So those should decrease sharply. And actually, in July, I mentioned a little bit about that. We have already started to see an inflection point there, okay? And our asset book more focused on retail, should be a little bit less sensitive and also we should try to stick as much as we can with the higher rates. In the commercial book, it's a little different because there're no reason in terms of [indiscernible] so we should see rates decreasing there even in soles. Now when we talk about dollar rate, the dollar rate has continued to increase even recently, and we still need to see what happens until year-end. So in terms of dollars, next year, we could still see an increase in cost of funds because the full effect of the increasing rates of this year now still will impact the cost of funds next year. And if then there is an inflection point next year and the rates in dollars start to decrease in the commercial loan book, where we have the biggest part in -- of dollar loans, we could see there also a decrease in yields. So putting everything together, I am not yet completely sure what is going to happen with NIM. We are just running the estimates now, and it will depend also of our third component, which is the portfolio mix because this year, portfolio mix has also helped improve the yield on loans, depending on the growth of next year that could continue to be the case. So I'm sorry, it is not a straightforward answer, but I think there are different trends moving in different directions now.

[Operator:]

The next question comes from Marlon Medina with JPMorgan.

[Marlon Medina:]

Actually, most of my questions have been answered, but just a quick follow-up on margins. And I understand it is different for the dollar portion than for the soles portion. But can you provide the sensitivity for every 100 basis points that rates move?

[Michela Casassa:]

Yes. Listen, I -- we have provided this sensitivity in the past, okay? And the sensitivity has been neutral to positive when the rates were going up, okay? The -- and that was like the [theory] sensitivity of 100 basis points move. But what has happened in reality has been a little different from that because of the cumulative effects of many increases in rates. So at the end of the day, it ended up being more positive that when we estimated at the time. So let me come back to you now for the sensitivity now with the decreasing rates for soles in dollars because we are still working on that one.

[Luis Felipe Castellanos:]

Yes, [indiscernible] , and I think that Michel mentioned it before, the consumer book should be less sensitive, especially it's mainly soles and pricing there does not correlate to the cost of funds really, it's more related to risk appetite actually. So shouldn't be on the downturn of the rates as sensitive as the commercial book.

[Michela Casassa:]

Yes. And maybe one additional [indiscernible] that the speed of the movements in rates have also been impacted by competitive dynamics and liquidity. So for example, this year, we've seen soles rates in the market being higher than the reference rate because of a decrease in liquidity of the financial system overall. So we will have to see also what happens with the liquidity in the market.

[Operator:]

The next question comes from Andres Soto with Santander.

[Andres Soto:]

I have two questions. The first one is related to the payments business. We see results still under pressure due to the customer acquisition cost. And I would like to understand based on what you have seen so far, has -- have your expectations for the ROE in this business changed in any way, positive or negative? And when do you expect this business to be accretive in terms of ROE for the overall portfolio?

[Luis Felipe Castellanos:]

Okay. Thanks, Andres. I'm going to pass it on to Carlos Tori. So he can help me by the question. But basically, here, like this business, like the payments business, specifically is -- we don't see that as opposed to like the universal banking or even insurance company. ROE is not an obsession for us in the payments or Izipay. It's more like EBITDA where we're looking at because we're growing and we're depleting lots of CapEx there in order to do the expansion. But Carlos will probably provide little bit more clarity on the specifics of the numbers.

[Carlos Tori:]

Okay. So hello, Andres. As Felipe said, some of the work pressure that you've seen is -- comes from the growth that we've had in the last couple of quarters. We will continue to look for that growth and -- sorry, can you hear me? I think I've lost connection.

[Michela Casassa:]

No, it's okay.

[Bruno Ferreccio:]

It's okay, Carlos.

[Luis Felipe Castellanos:]

Yes, Carlos, we can hear you.

[Carlos Tori:]

Okay, okay. So the -- so you're seeing that -- we will continue to follow that growth. There has been some pressure on the margins due to increased competition, but we expected that. What we are trying to do is to maintain our share in physical POSs, increase the float or the flow to Interbank and add services to those clients that will increase fees, both at the bank and at Izipaya. And we would like to increase our share in the e-commerce business, which we -- in POS, we have somewhere around 50%, probably a little bit higher than 50%. And then in e-commerce, we have probably somewhere around 25%, 26% of market share. So we will focus on growing in e-commerce. We will continue to follow that growth and build the aggregated services that are starting to bring in more income. So that's kind of the -- how we look at it. I don't know if that answers your question, Andres.

[Andres Soto:]

My second question is related to probably a follow-up on the El Nino question and your cost of risk outlook. I would like to understand to what extent your new guidance for cost of risk already incorporates the risk of El Nino or if indeed El Nino materializes, we should see additional cost of risk pressure this year? Or this is more of an event for 2024

[Luis Felipe Castellanos:]

Yes. No, I would say that the cost of risk for 2023, as I mentioned the guidance, the effects of El Nino will probably -- we probably can -- if they come early next year, as we've seen in the past, we've seen usually late January, February. However, part of the growth outlook that we are providing is incorporating some restrictions in some areas that could be heavily affected by El Nino. So we're preparing the portfolio for that, but in terms of growth. One thing that has not come across is that our enterprises and commercial portfolio is behaving very well despite some of the temperature issues that we're seeing. As you know, we have good exposure in fishing, exposure on agriculture. That's behaving very well. Our PDLs there and the relationship we have with the companies. We work with the most solid ones. So we are also working with them in order to make sure they are ready for El Nino as they've done in the past, and we are confident that we will be able to go through that process with no issues or with limited issues. So whatever comes from El Nino we'll be mostly hoping related to any impact on the consumers around the area impacted by El Nino, but our commercial book exposure [indiscernible] very happy with it even in this downturn of the economy, it's proven to be very resilient. Our delinquency rates are very low, and that's the way we manage the bank, a little bit more aggressive on the commercial -- sorry, on the retail loan book and more conservative in the commercial book. So we have a more balanced portfolio.

[Andres Soto:]

Sorry, if I understood correctly, you are including the effect of El Nino in your guidance, mostly in terms of loan growth, not as much in terms of cost of risk. But if we look to our past incidence 5 years ago or so, what was the historical impact of this type of events on your cost of risk? And when should we see that being reflected, I mean in terms of it is a fourth quarter of this year or in terms of provisioning, I mean, or it's going to be once the event is in full swing?

[Luis Felipe Castellanos:]

Yes, it should be between the first but mostly in the second quarter of next year, similar to what we've seen in Yaku, which is very different because it was -- there was a very different phenomenon that we have not seen for many years. So yes, it's not included this year. It's probably -- if it hits, it's going to be incorporated in the first quarter or second quarter of next year, and that should be it basically because the phenomena does not last the whole year. What we've seen in the past is similar things. 2017 was very strong in the north of Peru and some portion of Lima. I would say that you'll see probably 1% increase in PDLs related specifically to El Nino and very specific in certain areas. It does not affect the whole of the country in the same way [indiscernible] we expect.

[Operator:]

At this time, we will take the webcast question. I will now turn the call over to Natalia from the InspIR Group.

[Natalia Nirenberg:]

Thank you. The first question comes from Daniel Mora [indiscernible] from CrediCorp Capital. And the question is, what is the expectation for asset quality indicators considering the growth in the consumer segment and the challenging outlook ahead? When do you [indiscernible] the bank would reached the peak of NPLs? Can this change the appetite of growing in the consumer segment?

[Luis Felipe Castellanos:]

Hi Daniel, thanks again for your question. Let's see. What is the expectation for growth when you [indiscernible] the bank would reach today? Well, we think we've reached the peak this quarter. It's probably some left overs for next quarter. But based on what we see going through the book, we're going through the peak. It all depends -- like in terms of what we already have in, okay? And again, a big portion is what's happened with Yaku and the social unrest of early in the year and the reprogramming of those that have been maturing in the last months. So that's, I would say, the most important portion of what we are seeing this quarter it might be a cover for next quarter, but probably next quarter will be worse [indiscernible] do better than this. I don't want to anticipate numbers. Obviously, we cannot predict exactly, but what I have seen is that. And the change in the app, we -- again, we are different for competitive in the last months. So that's, I would say, the most important portion of what we are seeing this quarter it might be a lever for next quarter, but probably next quarter will be worth seeming better than this. I don't want to anticipate numbers. Obviously, we cannot exactly. But what we are seeing is that. And the change in the appetite, we -- again, we are different to our competitors like we have like 55%, 56% towards retail. This is what we've been doing in the last 25 years or 30 years, and we'll continue to do so. Obviously, very -- we will go through the credit cycles. We will shine when things go all up, and we'll suffer a bit when the credit cycles is in the down period, which is what we're seeing right now. We are moderating growth. We're looking to go in lower risk segments based on what we're seeing in the economy, that change is not going to be radical, but you will see moderation, which already has started. We've seen some in this quarter. We've seen that in July and probably will continue during the latter part of that year. We're always looking for new pockets where we can grow. We are looking to reinforce our models. As you know, the model [indiscernible] about mess up in the [indiscernible] because of what happened to COVID and the liquidity that was put into the systems overall. So we're working to refine our models and be able to grow again, targeting a moderation in growth and lower risk segments. And once the situation stabilizes, obviously, we're going to go to the emerging middle class, as we've been doing in the past.

[Natalia Nirenberg:]

The following question comes from Alexandra Ramos from La Positiva. And the question is, I would like to know more details about the insurance-- the insurances, [ROP IT]. When has it gone down in this quarter?

[Luis Felipe Castellanos:]

Okay. I think that's a great question, Alexandra from La Positiva. Let me pass it on to Gonzalo, who can help you with that answer. I'm sorry you are in mute, I think. We cannot hear you. Let's do something. Let's go to the next question. And while Gonzalo solves his technical issues, we'll come back to him. So I don't know -- moderator, do you have the third question?

[Natalia Nirenberg:]

Yes. Okay. The next question comes from Greg Mitchell from ABP Ventures. Can you please remind us how the digital strategy is improving cross-selling both within each IFS business, for example, multiple products within bulking system and across IFS business segments, for example, between banking and payments and how significant will the impact be on overall performance?

[Luis Felipe Castellanos:]

Okay. Thanks, Greg, for the question. Let me pass it on to Michela, so she can help me with that. I think he has already been looking at that.

[Michela Casassa:]

Okay. Let me go a little bit into detail of the value that is being generated by the digital strategy, which is something that we try to reflect across the call presentation, but I would like to make it very clear. So the first point is that the digital strategy is helping us to increase customer base on an accelerated base. So you have seen that across all business lines, double-digit growth in banking, insurance, wealth management and also payments. Now, how do we monetize this increased customer base? First of all, more float, and this is specifically happening already in the different customer segments. So in retail, we are seeing an increase in market share of the retail deposits, which is like sustained in time. And this is mainly thanks to digital, creating more engagement, [indiscernible] helps with this more engagement means being more principal or being that the main bank of these clients. So they bring more volumes to us. The third point is more cross-selling. And here, we can see a lot of things being cross companies. So we are working very hard in bancassurance. So for example, now we have all the Interseguro retail insurance products being cross-sell to our client base through the app. We also see the turnover of credit and debit card, and this is also being used through the app growing double digit. We are also seeing the growth in market share and consumer [indiscernible], and this has a strong impact coming from digital. And the last point, which talks about what is the impact of the relevance of this on the numbers and also the synergies with payments. I think some of this is already showing in our numbers. First of all, fees are growing almost 10% for banking and for payments. And this is related due to the specific focus in -- on payments, both for customers but also for merchants. We also have seen the increase in net interest income coming from decrease in volumes, not only in yields. And another thing which I think is very important to consider coming from the digital strategy is that IFS has been able to grow client base and revenues, improving the efficiency, so the marginal acquisition cost of digital for [indiscernible] lower. And what we are seeing is a growing client base in top line with an improving cost income. And now the improvement in cost income does not come only because margins are high and the net interest income is growing a lot, but because we're being able to manage this growth with a little increase in costs. You have seen the numbers this quarter, less than 5% increase in cost. So I think this is something that differentiates us from our peers in the regions. And I think it's something that constitutes the core of how we intend to continue extracting value from a digital strategy in the future.

[Luis Felipe Castellanos:]

Okay. And now I think Gonzalo is back, so we can go back to question number 2 from this section.

[Gonzalo Basadre:]

Yes. Thanks, Alexandra. Regarding your question, first of all, there's a small reduction in earned interest basically for two reasons. One is exchange rate come down. So our dollar holdings produce less interest in sole [indiscernible]. And the second is that the line also includes some dividends received. We received a smaller amount of dividends during the period. So that explains that part. The other line that has also reduced is we make loss of PEN 30 billion on real estate valuation and those two lines explains most of the reduction.

[Luis Felipe Castellanos:]

Okay. Thank you, Gonzalo. I don't know if we have any more questions from the moderator.

[Natalia Nirenberg:]

As there are no further questions, I will return the call to the operator.

[Operator:]

And there appear to be no further questions on the audio side at this time. I would like to turn the floor back over to Ms. Casassa for any closing remarks.

[Michela Casassa:]

Okay. Thank you very much. Thank you, everybody, for all the questions and for attending our conference call. We'll see everybody again back when we report our third quarter results. Bye. Thanks.

[Operator:]

This concludes today's conference call. You may now disconnect.