Infosys Limited
SYSTEM AND METHOD OF CONFIGURING A SMART ASSISTANT FOR DOMAIN SPECIFIC SELF-SERVICE SMART FAQ AGENTS

Abstract:

A computer aided method of configuring a smart assistant for domain specific self-service; comprising receiving, through a user interface, a predefined domain specific dataset; generating, by a training engine, a set of positive and negative samples in equal ratio; validating the predefined dataset to remove a set of ambiguous data entries; indicating, a numerical representation and a query representation for the predefined dataset; creating a Domain representation using multiple connected layers and use it to process FAQ to understand the best contextual representation; identifying, an accuracy of the configured model by matching with ground truth labels and assigning a confidence score to each entry in the predefined domain specific dataset by creating a Domain representation using multiple connected layers and use it to process FAQ to understand the best contextual representation.