Intuit Inc.
System and method for providing request driven, trigger-based, machine learning enriched contextual access and mutation on a data graph of connected nodes

Abstract:

A method and system monitors activity of a user of a data management system and detects a trigger event in the activity of the user. The method and system generates a support case responsive to the trigger event. The support case includes support rules defining what types of the user's personal data will be accessible to an assistance agent when the user requests assistance related to the trigger event. The method and system utilizes machine learning processes to determine what types of user related data should be accessible to assistance agents in support cases.