Intuit Inc.
System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems

Abstract:

A customer self-help system employs artificial intelligence and machine learning to identify self-help content that is responsive to a user query by analyzing and searching a plurality of customer self-help systems. The customer self-help system generates a self-help relationship model by applying one or more processes/algorithms on training set data. In response to a user query, the customer self-help system identifies ones of the plurality of customer self-help systems that are relevant to the user query and searches the relevant ones of the plurality of customer self-help systems for self-help content that is responsive to the user query. The customer self-help system then provides the self-help content to the user in response to receipt of the user query from the user.