Intuit Inc.
Converting electronic mail to tasks

Abstract:

A method may include creating a task inbox corresponding to an email address. The email address may include a domain name corresponding to a computer program. The method may further include receiving, at the task inbox, emails from agents of an organization. The agents may include an agent. The emails may include an email from the agent. The method may further include extracting, from the email, a verb, a due date, and a client, determining that the verb is an actionable verb, in response to determining that the verb is an actionable verb, generating, from the email and within the computer program, a task including the due date and the client, and assigning, in the computer program, the task to the agent.