Intuit Inc.
Neural network system for text classification

Abstract:

A computer-implemented method is provided to perform text classification with a neural network system. The method includes providing a computing device to receive input datasets including user input question text and feed the datasets to the neural network system. The neural network system includes one or more neural networks configured to extract and concatenate character-based features, word-based features from the question datasets and clickstream embeddings of clickstream data to form a representation vector indicative of the question text and user behavior. A representation vector is fed into fully connected layers of a feed-forward network. The feed-forward network is configured to predict a first class and a second class associated with respective user input questions based on the representation vector.