Intuit Inc.
SYSTEM AND METHOD FOR IDENTIFYING QUESTIONS OF USERS OF A DATA MANAGEMENT SYSTEM

Abstract:

Systems and methods are disclosed. An example method may be performed by one or more processors of a system and include retrieving case data indicating, for each respective case of a number of cases, one or more documents retrieved to assist a system user associated with the respective case, generating, from the case data, a case matrix including a plurality of rows each corresponding to a respective case of the number of cases and a plurality of columns each corresponding to the documents retrieved to assist the system user associated with the respective case, and identifying groups of similar cases among the plurality of cases based on a clustering process performed on at least a portion of the case matrix.