Intuit Inc.
Methods, systems, and computer program product for implementing real-time classification and recommendations

Abstract:

Disclosed are techniques for classifying inquiries and providing recommended actions. These techniques identify or generate a data model that receives and classifies an inquiry into at least one class in real-time or nearly real-time. One or more actions may be determined based at least in part on the at least one class and presented in a user interface to a user who first submitted the inquiry.