Intuit Inc.
Method and system for user experience personalization in data management systems using machine learning

Abstract:

A method and system provides personalized assistance to users of a data management system. The method and system trains an analysis model with both a supervised machine learning process and an unsupervised machine learning process to identify relevant assistance topics based on a user query and the attributes of the user that provided the query. The method and system outputs personalized assistance to the user based on the analysis of the analysis model.