Intuit Inc.
System monitoring based on social media

Abstract:

A processor may receive a social media post related to a monitored system. The processor may automatically process at least one element of the social media post by applying at least one natural language processing algorithm. The processor may determine a meaning of the social media post based on an output of the at least one natural language processing algorithm. The processor may automatically route the social media post to at least one recipient based on the meaning.