Intuit Inc.
TIME AWARE SELF-ATTENTIVE MODELS FOR PERSONALIZED CONVERSATIONAL MESSAGES

Abstract:

Systems and methods for personalizing messages in a conversational chatbot are disclosed. An example method may include receiving clickstream event data corresponding to click events by users of an application, generating featurized clickstream data based at least in part on the received clickstream event data, determining one or more predicted intentions for a first user based at least in part on the featurized clickstream data, and generating one or more personalized messages for the first user based at least in part on the one or more predicted user intentions.