Intuit Inc.
MACHINE LEARNING TO PROPOSE ACTIONS IN RESPONSE TO NATURAL LANGUAGE QUESTIONS

Abstract:

A method including embedding, by a trained issue MLM (machine learning model), a new natural language issue statement into an issue vector. An inner product of the issue vector with an actions matrix is calculated. The actions matrix includes centroid-vectors calculated using a clustering method from a second output of a trained action MLM which embedded prior actions expressed in natural language action statements taken as a result of prior natural issue statements. Calculating the inner product results in probabilities associated with the prior actions. Each of the probabilities represents a corresponding estimate that a corresponding prior action is relevant to the issue vector. A list of proposed actions relevant to the issue vector is generated by comparing the probabilities to a threshold value and selecting a subset of the prior actions with corresponding probabilities above the threshold. The list of proposed actions is transmitted to a user device.