Intuit Inc.
Methods and systems for determining crash similarity based on stack traces and user action sequence information

Abstract:

Certain aspects of the present disclosure provide techniques for determining crash similarity based on stack traces and user actions associated with a crash event and handling crash events based on the determined crash similarity. An example method generally includes receiving a crash report for a crash event recorded during execution of a software application. A similarity score is generated between the received crash report and one or more historical crash reports associated with historical crash events recorded during execution of the software application. A target set of historical crash reports is selected based on the generated similarity scores for each respective historical crash report. The target set of historical crash reports generally includes crash reports having generated similarity scores exceeding a threshold similarity score. One or more actions are taken to process the received crash report based on the target set of historical crash reports.