Intuit Inc.
Method and apparatus for providing personalized self-help experience

Abstract:

Method and apparatus for providing personalized self-help experience in online application. A predictive model is trained to learn a relationship between one or more user features and one or more tags using historical user feature data. High-dimensional vectors representing each of a plurality of questions are generated and stored in the lookup table. The trained predictive model outputs tags probabilities from the incoming user data, using the learned relationship. A user high-dimensional vector is formed based on the tags probabilities. Similarity metrics are calculated between the high-dimensional vector for the respective question and the user high dimensional vector. One or more of the most relevant question titles are returned to a client device for presentation to a user.