Intuit Inc.
MACHINE LEARNING-BASED AUTOMATIC DETECTION AND REMOVAL OF PERSONALLY IDENTIFIABLE INFORMATION

Abstract:

Certain aspects of the present disclosure provide techniques for detecting personally identifiable information, including: receiving a plurality of text strings, each text string of the plurality of text strings associated with a user support session; providing the plurality of text strings to one or more bidirectional long short-term memory (BiLSTM) neural network models; receiving output from the one or more BiLSTM neural network models, the output indicating one or more text data elements in the plurality of text strings comprising predicted personally identifiable information; redacting the one or more text data elements comprising the predicted personally identifiable information from the plurality of text strings to form redacted text strings; and providing, to a data repository, the redacted text strings.