Intuit Inc.
MACHINE LEARNING BASED PRODUCT SOLUTION RECOMMENDATION

Abstract:

Aspects of the disclosure describe improving identification of product solutions. An example method includes transcribing in real-time a conversation between a user and an agent into a speech text, processing digital data of the speech text associated with a topic, including parsing the speech text into one or more words and determining collocation information among the one or more words in the speech text. The method also includes providing the one or more words and the collocation information as a first input set to a machine learning engine configured to recommend one or more product solutions from a library of product solutions, generating a recommendation of one or more product solutions for a user based on recommendation parameters for the library of product solutions, and providing the recommendation.