Intuit Inc.
Method and system for providing personalized responses to questions received from a user of an electronic tax return preparation system

Abstract:

A method and system provides a personalized question response to a tax-related question that is received from a user of an electronic tax return preparation system, according to one embodiment. The method and system include receiving user data that is associated with the user of the electronic tax return preparation system, according to one embodiment. The method and system include monitoring interactions between the user and a user interface of the electronic tax return preparation system to determine user analytics, according to one embodiment. The method and system include receiving a tax-related question having question content, according to one embodiment. The method and system include determining a question response that satisfies the tax-related question, according to one embodiment. The method and system include providing the question response to the user through the user interface, according to one embodiment.