Jack in the Box Inc.
Q2 2021 Earnings Call Transcript

Published: 12 May 2021

[Operator:]

Good day, everyone and thank you for standing by. Welcome to the Jack in the Box, Inc. Second Quarter Fiscal 2021 Earnings Conference Call. My name is Christian, and I'll be your conference operator. At this time, all participants are in a listen-only mode. Have read the prepared remarks, the management from Jack in the Box will conduct a question-and-answer session, and conference participants will be given instructions at that time. As a reminder, this conference call is being recorded. A replay of the call will be available on the Jack in the Box corporate website, starting today.

[Ron Parham:]

Thank you, Christian, and good evening everyone. Thanks for joining us tonight. Joining me on today's call are Chief Executive Officer, Darin Harris; and EVP, Chief Financial Officer, Tim Mullany. During our prepared remarks and the Q&A portion of today's call, we will refer to non-GAAP items, including operating earnings per share, adjusted EBITDA as well as restaurant-level margin and franchise level margin. Please refer to the non-GAAP reconciliations provided in today's earnings release and available in the Investor Relations section of our website at www.jackinthebox.com. Also during today's call, we may make forward-looking statements that reflect management's current expectations for the future, which are based on current information and judgments and while management may provide current thinking on this call around the potential impacts of COVID-19 on our business, given the rapidly changing environment any forward-looking statements should be considered with this elevated level of uncertainty. Actual results may differ materially from these expectations based on risks to the business. The safe harbor statement in today's news release and the cautionary statement in the company's most recent 10-K are considered a part of this conference call, material risk factors as well as information relating to company operations are detailed in our most recent 10-K, 10-Q and other public documents filed with the SEC and are available on the Investor Relations section of our website at www.jackinthebox.com. Couple of calendar items to note quickly. Jack in the Box management plans to host an Virtual Investor Day on Tuesday, June 29. Watch for more information about that event in the coming weeks. And our third quarter ends on Sunday July 4 and we tentatively plan to announce results on Wednesday, August 4, after market close and host a conference call at 5

[Darin Harris:]

Thank you, Ron and good evening, everyone. Thank you for joining us today. We are very pleased with our second quarter results announced earlier this afternoon. They reflect the power of the Jack in the Box brand, our iconic differentiated all day menu and our continuous product innovation. And most importantly, they are a direct result of the dedication and passion of our franchisees, store managers and staff. And all of the team members throughout the entire Jack system have worked relentlessly to serve our guests safely and effectively through the challenges of the past year. Tim will go into more detail on our strong second quarter results and how we currently anticipate fiscal year 2021 playing out.

[Tim Mullany:]

Thank you Darin, and good afternoon, everyone. Thank you for joining us on the call today. Having now been with Jack in the Box for one full quarter, I want to start by expressing how energized I am about the strength of Jack in the Box brand and the opportunity to work alongside the other members of the leadership team, all of our team members and our franchisees as we embark on a new long-term expansion phase. As Darin noted, our strong second quarter results announced earlier this afternoon are a testament to the ability of our team members across the entire system to respond to the unprecedented circumstances in the past year with innovation and nimbleness to continue serving our guests safely and effectively. You will find a thorough discussion and analysis of our second quarter results in our 10-Q filed this afternoon. I'd like to use my time on today's call to focus your attention and provide additional context on a few key areas. Let's start with a quick overview of our strong second quarter sales and profitability. Same-store sales increased 20.6% compared with the year ago period. System transactions increased year-over-year for the first time since the fourth quarter of 2019. Earnings from operations nearly doubled to $64.9 million from $32.8 million. Net income more than tripled to $35.9 million from $11.5 million. Adjusted EBITDA of $75.8 million was up 63.7% from $46.3 million. Recall during the final five weeks of last year's second quarter, we began to suffer the most extreme effects of the onset of the pandemic. This year stimulus checks, boost to the final four weeks, so naturally, those two factors amplify the year-over-year comparisons. To eliminate that noise, I think it's informative to compare second quarter of 2021 against the second quarter of 2019 as a normalized base. And those comparisons also show very strong performance. On a two-year stack basis, Q2 system same-store sales were up 16%, reflecting a 27% increase in average check. Weekly system per store average sales were up 17% to approximately $35,000 versus approximately $30,000. Company store level margins declined slightly to 25.9% versus 27.6%, primarily reflecting commodity and labor cost inflation. G&A as a percentage of sales improved to 1.6% including COLI gains of $1.5 million, 10 basis points lower than the second quarter of 2019, which included $2.9 million of COLI gains. Excluding COLI gains, second quarter G&A was 1.7% of sales compared with 2.1% in the second quarter of 2019.

[Operator:]

Thank you, sir. Ladies and gentlemen, we will now begin the question-and-answer session. Your first question is from Brian Bittner from Oppenheimer and Company. Your line is open.

[Brian Bittner:]

Thank you. Thanks for taking the question and congratulations on such strong business results here. My first question is related to the same-store sales guidance. Guidance that you issued for the year around high single-digits. What it does is, I guess it implies same-store sales in the second half since we already have the first half and it suggests anywhere from negative 3% to plus 3% just based on the math. Your average weekly sales trends, particularly in the last quarter are actually trending at levels higher than you were executing in the second half of last year. Suggesting, I guess the sales could stay positive if you retain them. How do you want to set expectations here related to the full-year guidance and what it implies for your business in the second half? Should we assume some of these stimulus benefits roll off of the AUV trends as we model out your second half? Any titbits would be helpful.

[Tim Mullany:]

Yeah, I think a few things. One, you'll note in prior fiscal year in the first half of the year, we did a negative 80 basis point same-store sales and then the second half of prior year we meaningfully strengthened to a positive 9.4% same-store sales. So as you look at the current fiscal year, our first half was positive 15.9%, so overlapping very strongly and then second half of the year we're looking at a positive 2.7%. So we're continuing to anticipate continued strength in our overall performance, similar to what we've seen in recent periods.

[Brian Bittner:]

Thank you. That's helpful. And my follow-up question is on unit growth there is obviously some excitement building around your ability Darin to spearhead better long-term unit growth. You outlined some of the tools you're putting in place to drive this. You also talked about the lag and the desire to grow versus actually displaying that growth, which I appreciate. But this quarter in particular you had nine net closures, which is the most we've seen in quite a long time. The question is, are we going to go through a short-term period of elevated closures like we did this quarter as weak units are pruned? And any other titbits you can provide on how that closure lines should bode moving forward? Thanks.

[Darin Harris:]

Sure. Yes, I'll let Tim answer this question.

[Tim Mullany:]

Yeah. So we did see some elevated closures in the quarter, you'll notice in the Q filing that we released earlier today, we had 19 total closures in the quarter. So we are seeing some elevated levels there. A lot of that is due to the improved relationship frankly with the franchise system and corporate where we're dialoging very frequently with them and allowing them to exit out of underperforming locations in anticipation of our expansion into new offsetting units within existing markets. So it's really a way for us to cultivate our portfolio and in the long run improve the overall quality.

[Darin Harris:]

And in many instances, we are gaining an offsite or an offset location in addition to remodels and trade.

[Brian Bittner:]

Great, thank you.

[Operator:]

Your next question is from Jared Garber from Goldman Sachs.

[Jared Garber:]

Thanks for taking the question. Kind of following up on the last question there. Just wanted to get a sense of, you talked about that 18 to 24 month timeframe, I think we've heard that a couple of quarters now. So I just want to get a sense of exactly how we should be thinking about the pace of acceleration in the year development. And when we should start thinking about that actually flowing into the model?

[Darin Harris:]

I'll start and then let -- and then turn it to Tim. But basically, we've been saying 18 to 24 months as we've been ramping up our development pipeline through launching our FTD, through engaging franchisees to commit to new units. So that's taken some time to get up and running as well as it always takes time to find sites permit and get them open. We recently filed our FTD which enables us to start the process of recruiting franchisees to select territories and we mentioned some of the results here, we're seeing a tremendous response from our existing base and we're at the early stages. We just -- the FTD went live last month. And so it's a period of time of ramp-up that we're going through right now. We're excited about what we're seeing in the pipeline. We're excited about giving you some insight on to the -- into the pipeline by communicating the development agreements we're signing and giving that as a lead measure.

[Tim Mullany:]

Yes, I would just underscore that, so we'll be getting into a lot of details on this at our Analyst Day on June 29. As Darin mentioned in his comments earlier, our only strategy is really predicated and we understand that unit growth is something that is really core -- a keystone to our overarching long-term strategy and pipeline. But I think what we also communicated in the earlier remarks is that we have new leadership in the development group with Tim Linderman who was recently hired. We recently rolled out a new franchising website and then launched some of these early initiatives to get out and start getting interest for new franchisees coming into the system. As those development agreements get signed in the future, that's sort of the canary that indicates when that 18 to 24 month clock starts so to speak for those units that are announced in each development agreement. So we're actively pursuing it and are really optimistic about the early results.

[Jared Garber:]

Thanks. That's really helpful color. And just one more follow-up if I may. It seems like you're starting to see some green shoots in those conversations with franchisees especially, first and other things you talked about in terms of the FTD, and the new leadership there. Just wanted to get a sense of what you're seeing in terms of interest in existing markets versus new markets from some franchisees and if there are broader opportunities in newer markets as well? Thanks.

[Darin Harris:]

Yes, as part of our overall strategy, it's important that we expand in our existing core where we have awareness and as we've laid out before we have about 950 to 1,200 locations that we've identified or potential trade areas we've identified, we've begun sharing that with our existing base of franchisees. And let me just give you an idea of how that compares to the competition, because I think that helps illustrate that there is plenty of opportunity just in our existing core. So in California alone, we have 945 locations, we could add another 180. Our competition, McDonald's has 1,270. Texas as an example, we have about 600 locations today. We could add another 110, there's a 1,183 McDonald's, 943 Sonic locations. That's just to provide color, Colorado is another one that's under-penetrated. We have 17 locations, we could add another 90 but McDonald's has 200. So we know there's opportunity in our core focus there first and then we will also proceed into markets that are nearby our core and one example is Salt Lake City. We're aggressively pursuing Salt Lake City and overall Utah where we have three locations today and can add another 52. So the key is to focus in core where we have awareness and then build concentric circles around that core and pursue a few new markets.

[Jared Garber:]

Thanks, that's great color. I'll pass it on.

[Operator:]

Your next question is from Dennis Geiger from UBS.

[Dennis Geiger:]

Great, thanks for the question. And, Darin and Tim, thanks for the color on thinking about rest of the year and for the guidance, certainly helpful. Just got to ask one more on that. Just as we think about the go-forward and the maintaining and essentially growing your sales volumes based on the strength of last year's results. Just curious how you think about some of the tailwinds that you have into the back half of the fiscal year, thinking about mobility, daypart wise how that might help dining room-wise how that might help and then some of the brand initiatives. Good color as it relates to Texas and kind of what you're seeing there. Just curious anything more there as it relates to some of the drivers in the back half of the year or maybe even what you've seen in recent weeks?

[Darin Harris:]

So one is, I think our current strategy is working and we'll continue to prioritize what we've been doing this first part of the year in listening to our guests, providing them what they want. That's really helping Jack standard part. So we're providing the right product, the right message and the right offer by focusing on innovation, value in the way our guests define it and then our guest experience in making sure that our speed is consistent. With that being said, you asked some questions about how we -- how are we performing in markets that have reopened like California and Texas? Texas, we are cautiously optimistic. We continue to see strong performance there with the Texas result of positive sign as they reopened. It's hard to determine how long that will continue, but we've definitely seen a positive trend in Texas with their early reopening notices as we had stronger transaction trend growth there during this period of time compared to the rest of the system. As far as California. Our California markets continue to outperform the system average in quarter two and most of California was still closed this time. Therefore, it's too soon to tell. We've actually seen in greater than 90% of all markets double-digit sales growth. As far as dayparts and other parts of our business, I'll let Tim discuss more about how we're thinking about our overall daypart.

[Tim Mullany:]

Yes. So we were positive across all dayparts. So lot of strength coming in through dinner and late-night particularly and with late night from a transaction and traffic point of view, that really led our shift to positive transactions this quarter, which again as we mentioned earlier in the comments is the first time since Q4 of 2019 that we've had that. So that was a really good thing for us to see in this quarter. Also when you look at the 20.6% same-store sales performance, more than half of that was driven by a shift in our core premium products. So we've seen that continue through several quarters now and we anticipate that through this increase in innovation that Ryan Ostrom and the marketing team has demonstrated, we should be able to carry on that strength going forward. And again, just I want to touch back on the same-store sales forecasting, the first part of your question. So we are looking at that as a continuation of a three-year stack. So we've been -- through each quarter, we've been looking at a mid-teen three year stack and we anticipate that that same level will continue throughout the second half.

[Darin Harris:]

As far as continuing a comp Tim, the other thing I think it's important for us to point out is we've discussed in the past the launching of our digital strategy. We've obviously had third party delivery as a key component, but we've enhanced that and we've enhanced it by incorporating all the third-party delivery partners into our app and in addition to that we've launched loyalty. So we're in the very early stages of our digital strategy as we connect with our guests and enable one-to-one marketing, but we're seeing tremendous growth from digital. We also are seeing some shifts in our customer, as we've talked about before on these calls with our new customers. And what we're seeing at some of the higher income customers are holding steady, meaning, when we measured churn of customers compared to last year at this time and the rollover of COVID impacts, we're seeing that it implies that Jack has been able to successfully hold on to these new higher income customers that we acquired at the start of the pandemic. So that's also creating some encouragement on our part on how do we continue to comp.

[Dennis Geiger:]

Great, thanks very much guys.

[Operator:]

Your next question is from John Glass from Morgan Stanley.

[John Glass:]

Thanks, good afternoon. Sorry for another comp question. One is, I don't know when you really saw what played in the third quarter last year you really started to see that explosive check growth I presume that sort of ramping in. But have you begun to fully lap that be up 20% or so last year? And how do you think about check in the back half in that dynamic. And can I just want to clarify something else said, which is I think you said you were looking at three year geometric stacks and maintaining, I think you said like mid-teens. Is that right. In the back half would assume -- that would assume you get higher than that or when you're basis than what you just guided to? I just want to make sure I understood that correctly.

[Tim Mullany:]

Yes, first let me talk about the average check. So we hit that mid PA, we just came off this quarter with an average check of $11.13 that lapped in $9.28. So it was an increase of 20%. So we feel good about that performance. And we do anticipate with the performance that we've had with our core premium products and the continuation of that in the steadiness of that, we are anticipating that that average check strength is continuing. So relative to the three-year stacks, we are forecasting again a 2.7% for the second half of this year, which put us at mid-teens on a stack from 2019 onwards. And that's a continuation of the same mid-teens that we've seen in previous quarters.

[John Glass:]

Yes, thank you for clarifying that 2.7% that's what I was missing. And then Darin you talked about the development and the drive-thru only formats and how do you see -- overall, when you look at development in the future, is it more going to be non-traditional or non-full on Jack's and more of these non-traditional units where you see the real opportunity is? Is there any way to sort of think about the mix of stores going forward and how that may lead differently than the traditional base?

[Darin Harris:]

The way we're thinking about it is very similar, really -- we're thinking about it in a way to give us access to more sites and more places where Jack consumers are so having modular Jack in the Box restaurants, designs that will enable us to go to drive-thru only in caps smaller narrow sites, non-traditional sites such as airports, convenience stores, and college campuses. And then also as we mentioned, we're going out there and trying ghost kitchens. So our view is more focused around how do we provide the opportunity for customers who want to experience Jack, more opportunities to do that.

[John Glass:]

Thank you.

[Operator:]

Your next question is from Jeffrey Bernstein from Barclays.

[Jeffrey Bernstein:]

Great, thank you very much. Two questions. Just one from a franchisee profitability perspective or maybe you can apply just through your company operated ownership, but obviously sales are strong, but clearly the cost pressures are prevalent, and I appreciate the color you provided in terms of commodity and labor cost inflation. I was just wondering, how franchisees are responding to those pressures whether there is a push for incremental pricing or whether there's other initiatives you've got to mitigate the cost pressures, specifically around the labor side, wondering whether you're seeing or hearing of any shortages or perhaps maybe your sales are strong enough where you don't feel the need to necessarily respond to those presumably short-term pressures. And then one follow-up.

[Tim Mullany:]

Yes, so I guess just hit the labor shortage initially, right now, we're not seeing material impacts on our sales due to those shortages. It's under 10% of our company stores on the company side that have been impacted and we're estimating that the franchise system has similar performance. But we're tracking that and we'll obviously know more in the quarters to come. On a same-store sales side, we're actually seeing a tremendous amount of strength in the franchise system and that's flowing through to the franchise level margins that we saw in the filing that we just issued earlier today, with an increase of $7.2 million on franchise level margin, with the flow through of those higher royalties and rental revenues associated with that strength. So the franchise -- overall margin on the franchisee side has been improving over the last several quarters.

[Darin Harris:]

And Tim, our quarterly four-wall EBITDA at the franchise level has improved 50% year-over-year which represents about a 350 basis point improvement as a percent of sales. And our annual franchisee four-wall EBITDA has improved 34% year-over-year, which represents about a 250 basis point improvement as a percent of sales. So we're continuing to focus on as we mentioned that part of our strategic pillar on growing restaurant profits for our franchisees.

[Jeffrey Bernstein:]

Understood. That's very encouraging from a full EBITDA perspective. And then just my follow-up on the app and Loyalty program, these are pretty recent launches for you. I'm just wondering whether there's any really feedback to share anything specific to one-to-one marketing plans or just broadly what kind of goals, do you have for each, so we can measure success. Are there any milestones that you're looking for in coming quarters or years from a usage percentage mix or anything along those lines would be great. Thank you.

[Darin Harris:]

Yes. It's too early at this point to putting on what we have set for targets.

[Jeffrey Bernstein:]

Any early feedback in terms of -- from franchisees in terms of customer usage patterns or anything encouraging on that front or still too early to tell?

[Darin Harris:]

It's too early to tell. Obviously, we've seen a pretty substantial growth in our app downloads as we've launched Loyalty. But we've also as we mentioned, our database guests has increased pretty substantially as we mentioned in our opening comments. We think we're at the beginning stages of the growth of our database. And so we're excited about what that will bring us and especially with Ryan's background in leading digital for other brands. We know the opportunity we have to grow that component of our business.

[Jeffrey Bernstein:]

Great, thank you.

[Operator:]

Your next question is from Brian Mullan from Deutsche Bank.

[Brian Mullan:]

Thank you. Hey Darin, I think one too on the development as you maybe building company-owned stores. I know that would be done in the context of remaining primarily as like overall, but wondering if you might give us a sense of how many company-owned stores you might expect to open these are in the back half of this year or perhaps you'd be willing to talk about the pipeline for next year. Just asking how aggressive you might want to be on this front over the near term to kind of see development over the longer term?

[Darin Harris:]

Yes. We will pursue that as a strategy to continue to grow. We'll communicate that more at our Analyst Day and our Investor Day, as far as what we're expecting for company growth. At this point for this year, for the back end of this year, outside of potentially the Dark Kitchen openings and we don't have exact timing of those. We don't anticipate any other company-owned stores.

[Brian Mullan:]

Okay, thanks. And then as a follow-up, wonder if you could just give us an update on the Midwest franchisee situation and any key dates we should be aware of getting that fully resolved or any guide posts on how many locations could close or -- and should we be thinking it could make sense for the company to buy some of the stores, so just any color would be great. Thanks.

[Tim Mullany:]

Yes, there aren't any key dates that we can disclose at this point in time, but I will say to date franchise and lease agreements for three locations have been rejected and those have been reported closed in our Q2 filings. So there is remaining 66 restaurants and those are continuing to operate and that franchisee has remained current with respect to all of their obligations to us. So we'll be continuing to monitor the situation as it bodes throughout the process.

[Brian Mullan:]

Thank you.

[Operator:]

Your next question is from Andrew Charles from Cowen.

[Andrew Charles:]

Great, thanks guys. Just Tim -- just one question for you. Tim, just want to get your thoughts on leverage, now that you're 4 times. I know you just paid down the variable funding notes, but historically the company chose to carry closer to 5 times net debt to EBITDA. Do you follow similar philosophy and in a similar spirit Darin's philosophical question for you, if your first year on the job was marked by getting the right people hired and obviously had to navigate the brand through COVID. How are you thinking about your second years you're about to surpass one year anniversary. And just in terms of what the focus on your end of this is going to be?

[Tim Mullany:]

Yes, I'll start with this one. So this is something that, I think this is going to be key to our long-term strategy right. And we're excited to approach the Analyst Day on the 29th and really discuss this a little bit more. Keep in mind that decrease in the leverage ratio isn't from -- decreasing leverage is just the performance that we've had that has moved that downwards and there is some natural points that we could lever up. But I think just as opposed to an exercise and just adding leverage for the sake of adding leverage, we really want to be able to communicate to our investors some deliberateness around why we want to do that and how we want to most effectively deploy that capital. So again, we'll look forward to the 29th for that.

[Darin Harris:]

Yes. And adding to the question, yes, the first year as I mentioned in my opening comments is really focused on getting the people and the culture, right. So creating the leadership team that's bought into the direction we're taking the company, aligning with our franchisees and focusing on building a relationship, and really giving the team internally a direction around the strategy that we've laid out. You're seeing some of the results in our performance as it was -- direct result of what we've been focused on around our strategy that we've been executing on, that we defined mid last year. And so, we're already seeing the fruits of our labor come forth. And then next year what I would tell you is that it will continue to execute against the strategy that I mentioned and really focus on enabling operations excellence, restaurant profitability and growth.

[Andrew Charles:]

Thank you.

[Operator:]

Your next question is from David Tarantino from Baird.

[David Tarantino:]

Hi, good afternoon. A couple of clarification questions about your comp outlook for the second half. I guess the first question is, I think Tim you mentioned that you're assuming a pretty stable three-year comp. Is that what you're running so far in the third quarter?

[Tim Mullany:]

So we've gotten some benefit from the stimulus checks and programs that have been rolled out. We don't anticipate that strength will continue forever. So it's too early for us to tell how much of any performance we have at this point in time in the quarter is directly attributable to stimulus versus some of these more innovative products that we've launched out that have been met with some success as well. So I think long-winded way of saying that we're going to continue anticipation of our demonstrable strength in sales going forward without continuing any incremental upside that we might attribute to the stimulus checks.

[David Tarantino:]

Got it. Okay that helps to clarify. Thank you for that. And then Darin, I wanted to ask one likely will be covered at the Analyst Day, but maybe I'll ask it now anyway. I was wondering if you could maybe talk about or give us some idea of what type of return on investment you're targeting for the new units and what your conversations with franchisees on that front have been and I guess related to that, what type of level do you think it's the franchise gets really excited to the development units?

[Darin Harris:]

Unit economics, as you know vary from market-to-market depending on labor, occupancy, construction costs. But what we have seen that I can comment on is that new store AUVs of our new restaurants continue to outperform our system averages. Profit is up year-over-year as I mentioned, between 250 basis points and 350 basis points. We've outlined a prototype that we believe can reduce cost and build-out cost anywhere up to 20% to 23%. So we're targeting unlevered returns in the neighborhood of high teens and low 20s.

[David Tarantino:]

And is that the level you think that franchisees would really get behind or is there more to go on that front?

[Darin Harris:]

Our franchisees are excited about the opportunity to grow. They are expressing it. They are showing the desire. We'll always look at ways to continue to improve the performance and improve the return on investment for our franchisees and corporate stores.

[Tim Mullany:]

Yes, just to add. Again, this is another element we'll get into more in the Analyst Day. But those unlevered returns put us at the top of the peer set group. So with typical leverage that attractiveness only increases.

[David Tarantino:]

Great. Thank you very much.

[Operator:]

Your next question is from Eric Gonzalez from KeyBanc Capital Markets.

[Eric Gonzalez:]

Thanks for the question. I appreciate all the detail around the performance of the reopened markets versus the more attractive markets. I was wondering if you could talk about some of the shifts in consumer behavior, you may have observed until those markets reopen. Are you noticing anything in terms of menu preference or dayparts shifts that these markets open up, and how are you capitalizing on these shifts as we move ahead? Thanks.

[Tim Mullany:]

Well, in terms of -- but one thing we have seen as we were mentioning a little bit earlier is in Q2, late night has seen a lot of strength, very recently. So of the traffic increasing by 70 basis points for a company -- there for the system rather, late night is driving that almost in entirety. So, by far, it's been the daypart that has shown the most brightness recently.

[Darin Harris:]

We've seen overall performance improve across all of our dayparts. As Tim mentioned breakfast and late-night were certainly two of the most impacted by COVID, but as overall transactions have improved, sales in all dayparts are positive in quarter two and we've seen a general improvement in traffic and not something that's just uniquely breakfast related. As far as other trends that we're paying attention to, I mentioned this as well in my opening comments, with the higher income customer what we've seen is that the customer churn declined in the second quarter as we -- of this higher income customer declined. So what it shows us is that it implies the Jack has been able to successfully hold on to those new higher income customers that we acquired at the start of our pandemic and the data that we have suggests that our communication strategy and our promotional and product pipeline strategy, are indicator -- we have all indication that that will continue.

[Eric Gonzalez:]

Thanks.

[Operator:]

Your last question is from Jeff Farmer from Gordon Haskett.

[Jeff Farmer:]

Thank you, guys. You've been asked this four to five different ways. So I apologize for sort of adding on here, but I think you said Q2 system average weekly sales were $35,000. Are you willing to share what the for the first four weeks of Q3?

[Tim Mullany:]

No, I don't think we'd be wanting to share that at this point.

[Jeff Farmer:]

Okay. And then one more for you guys. Curious if you have any metrics you can share that highlight the benefits you've seen from some of the operational initiatives that you've undertaken, meaning the kitchen equipment training platform, anything that you can point to that sort of highlights throughput or any other benefits that are pretty tangible for the system?

[Darin Harris:]

We retrofitted protein holding cabinets, now it's in a 100% of our stores and we've trained a substantial number of our employees on how to utilize it and increase hold times. What I would say is, at this point, we've maintained our window time reduced it by approximately 10 seconds. And our alerts went down. So we're continuing to see improvement with our ops initiative, despite all of the labor challenges.

[Jeff Farmer:]

Okay, thank you guys.

[Operator:]

And ladies and gentlemen, that is all the time we have for question-and-answer. I will now turn it back to CEO, Mr. Darin Harris for closing.

[Darin Harris:]

Thank you, Christian. In summary, we are very pleased with the results of our second quarter and the start of the third. Most important, our team is very encouraged by the initial progress we're making against our long-term strategic initiatives and the enthusiasm being demonstrated by our franchisees as partners and strategy. We look forward to sharing more detailed information about our long-term strategy at our Virtual Investor Day on June 29. Until then, stay healthy, and we hope to see you soon at Jack in the Box.

[Operator:]

This concludes today's conference call. Thank you for participation, and have a wonderful day.