LivePerson, Inc.
DYNAMIC COMMUNICATIONS ROUTING TO DISPARATE ENDPOINTS
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Abstract:
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
Status:
Application
Type:
Utility
Filling date:
18 Mar 2020
Issue date:
24 Sep 2020